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Why Wellsoft |
Testimonials |
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"We use Wellsoft at our hospital (75,000+, level 1 trauma center) and have had it for 5 years. I can probably say that regardless of the system that is used, there will always be reservations about online documentation from those that are not computer savvy, and buy-in from those that like computers. We had some that were extremely technologically challenged and needed additional assistance to learn how to 'turn on the computer'.
The inpatient staff LOVE our documentation because they can actually read it ... no sloppy handwriting issues, and people tend to document more completely with unlimited space. WE love our system, too. Wellsoft has great 24/7 support staff, and the system is very customizable. We have had almost no down time in the 5 years we have had the system (I think only 2-3 times) and even the interns that rotate thru the ED pick it up quickly. There are many systems out there, but whichever one you use, once it is up and running, you will figure out how to make it work for you. And, your staff will never want to go back to handwritten notes." Diane St. Denis, BSN, RN Santa Clara Valley Medical Center
"There are three factors which made our go live successful, indeed a pleasure. One is Wellsoft’s attention to technical detail. The second was Wellsoft’s readiness to customize the software … so that users had a sense that the implementation team was responsive to their clinical needs. The third factor was the Wellsoft team --- from go-live support to interface writing, Wellsoft folks were experienced, professional, calm, and determined. Wellsoft understands what matters in a clinical implementation." Tamar Smith M. Ed MLIS Developer, Clinical Systems Pittsburgh Mercy Health System Pittsburgh, Pa "This system has definitely had the desired effects of enhancing processes and improving patient flow in the emergency department. I was very impressed with how smoothly the implementation went. The staff is quite happy with it." Dr. Tim Rutledge Emergency Services Program Medical Director North York General Hospital Toronto, Canada "The best addition to the Emergency Department in years." Richenda Hayes, Emergency RN North York General Hospital Toronto, Canada "The Wellsoft System has offered our department financial advantages as well as the ability to track, organize and document effectively with seamless integration of order entry/results along with added value of on line prescriptions and discharge instructions. Wellsoft’s system has become an integral part of our ED." Michael Hocker, MD, FACEP Medical Director for the Division of Emergency Medicine Duke University Medical Center Durham, NC "It has helped patient flow immensely, from arrival through triage, and time in the waiting room. The billing module enables us to check the documentation immediately, put the charge on line, interface with the accounting system and the patient is billed the next day. The software is designed by emergency department physicians and nurses who know the mentality of emergency care providers. It’s a very stable and reliable system, it just doesn’t go down." Kathy Finch, RN Clinical Operations Director Duke University Medical Center Durham, NC "Implementing the Wellsoft solution in our 6th hospital was another positive experience and continues the Emergency Department success story for Carilion Health System. Wellsoft is a great vendor/partner for Carilion Emergency Medicine operations. Wellsoft’s success is directly linked to the performance and attitude of the implementation team clinicians & technical staff. Wellsoft’s responsiveness to our challenging issues and insight into Emergency Medicine enhances our services and helps enable us to offer leading edge healthcare to the communities we serve in Virginia." Walt Fisher Senior Applications Analyst Carilion Health System Roanoke, Va "As the emergency department undergoes the process of an expansion that will almost double its size, we realized that we would need a system to control patient flow and ensure solid care-giver communication. After much evaluation, we brought Wellsoft in to provide us with the application infrastructure to support those needs. The Wellsoft system ensures that we continue to offer a high level of patient care, and thus maintain patient satisfaction." Indranil Ganguly Vice President and Chief Information Officer CentraState Medical Center Freehold, NJ "I'd like everyone interested to know how much our entire Emergency Department loves the Wellsoft system! I believe it was so easily received because of the expertise of the Wellsoft team. From the time of our decision to go with Wellsoft, they were there to assist us with education, direction and implementation. I would highly recommend Wellsoft for their product, as well as their service. After four months of learning, we are beginning to get some very valuable data to help improve our process. Thanks Wellsoft!!!" Gina Veltri, RN Nurse Manager Community Medical Center Scranton, Pa "The service/technical support is wonderful. They're always there when you need them!" Gina McCabe
Community Medical Center Scranton, Pa "It's the only system I've seen that actually speeds me up. I can print discharge instructions, back to work forms, and prescriptions faster than writing them by hand. The people at Wellsoft have always responded quickly and professionally to all my service needs. We have installed the system in many of the emergency departments we manage, and we promise to install it at our cost in all new contracts we acquire. I am sold on the system and the people who support it." David Pillow, MD President, MEPA Operation of EmCare
"Huntington Hospital has had Wellsoft E.D. Discharge software for approximately two 1/2 years. In that period, we have had a very pleasant relationship with the Wellsoft staff. The technical support staff have been available as needed and been extremely knowledgeable." Linda Fischer Director of Information Services Huntington Hospital Huntington, NY "Thanks John for all your support during these changes. I truly appreciate you and your staff. Never have we had such excellent support from a vendor and I've been here 20 years." Diane Latvala Director, MIS Potomac Hospital Woodbridge, Va "The registration staff love having Wellsoft on the carts!! Big improvement on efficiency and convenience! The staff relies heavily on your product and enjoys easy access throughout the ED." Alisa Kennedy Clinical Information Systems Coordinator Potomac Hospital Woodbridge, Va "Wellsoft as been an exceptional partner for us. As a health system with five different Wellsoft installations we are intimately familiar with the challenges associated with installation of new technology. At every juncture Wellsoft has been a tremendous resource and a valued collegue. The technical expertise, responsive service, and innovative thought processes, set Wellsoft apart from other vendors. Our health system uses nearly every major HIM vendor in the market. There is no doubt that this relationship is one of the best." Alan Vierling, RN Project Leader Carilion Health System Roanoke, Va "We have recently implemented the discharge instruction module portion of your Wellsoft product. We contracted for one day on-site training and support. Your staff was courteous, helpful, professional and very much interested in making the system fit our needs. I was extremely happy with the service that was provided." JoAnne Casper Director of Client Services/MIS Mercy Medical Center/St Francis Hospital Rockville Centre, NY |
